Active DataComm's Service Agreement Plans are the best way for your business to save on Information Technology Service and Support. Providing proactive service is our goal at Active DataComm.  We offer routine Maintenance Agreements as well as 24/7/365 Managed Agreements as a method of having our staff actively maintain your network and computer systems. Being physically onsite or remotely connected to your network on a regular basis allows our staff to perform preventative measures on systems to reduce risks to your equipment and users in addition to loss revenue to your business.  We prevent problems and keep your systems running smoothly. Active DataComm® can also monitor electronic log files, events, and alerts from your network equipment to stay on top of any developing issues and address them before they become a bigger problem.  These events and alerts from your network can also be configured to auto create service ticket requests in our software monitoring applications to provide your business with a true Managed Services Platform.  Call today to find out how Active DataComm® can become your Managed Service Provier (MSP).  Active DataComm would like to offer  your business with a complementary hour of network consulting and submit a proposal for providing you with Managed Services.

Our Service Agreement customers benefit from an overall reduced billing rate, 30 day billing terms, and priority support, as well as access to our online ticketing system.

Our online ticketing system allows our Service Agreement customers to log in to our system, view support tickets and resolutions, and most importantly, submit new support tickets directly and instantly to Active DataComm, for priority scheduling and support. The online system is available all day, every day.

Are you already a Service Agreement customer?
If you have been provided with your username and password, you may access the online ticketing system anytime: